The Customer Is Always Wrong
An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)
by Scott Seiss
You must sign in to see if this title is available for request. Sign In or Register Now
Send NetGalley books directly to your Kindle or Kindle app
1
To read on a Kindle or Kindle app, please add kindle@netgalley.com as an approved email address to receive files in your Amazon account. Click here for step-by-step instructions.
2
Also find your Kindle email address within your Amazon account, and enter it here.
Pub Date Sep 10 2024 | Archive Date Sep 24 2024
Talking about this book? Use #TheCustomerIsAlwaysWrong #NetGalley. More hashtag tips!
Description
Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?
If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the boss, the company—is always right, and never the employee. Well, lucky for you, the "Angry Retail Guy" is more furious—and funnier—than ever in this hilariously unhinged guide to all the things we wish we could say out loud at work . . . without getting fired. In The Customer Is Always Wrong, you'll laugh (and maybe cry) at this rant-filled, illustrated attack on all the frustrating things that suck about work.
Expanding on the ire-filled, laugh-out-loud viral videos that have made him a (whispered) workplace name, Scott Seiss joyfully eviscerates not only overbearing customers but every annoying aspect of work like purposeless job interview questions, debatable brand values, and the walking human trainwrecks that are our bosses. Scott guides you all the way from first applying to the job, to inevitably gritting your teeth and smiling on your last day when that one manager you despise says, “Come back and visit us!”
The Customer Is Always Wrong is for anyone who:
- Is tired of their "raise" being as close as scientifically possible to 0 percent
- Wants to tell their boss that not even the self-checkout machines want to work here
- Is prepared to tell the next customer who asks to see the manager that the manager has no idea what's going on either
- Calls in sick whenever their PTO request is denied
- Believes entering a store five minutes before it closes should be illegal
- Explains, on a weekly basis, why someone can't use a coupon that expired 17 years ago
- Is physically repulsed by the phrase, "At this company, we're a family. . . ."
This tongue-in-cheek commiseration for workers will make you laugh out loud at the things that drive you crazy in the workplace. With Scott's signature rants, funny anecdotes, and absurd musings, this book celebrates and empowers underpaid and overworked employees with an uproarious, illustrated ode to what we really think about our jobs and the customers that come with them (except the ones who read this book, of course).
Available Editions
| EDITION | Other Format |
| ISBN | 9781400247264 |
| PRICE | $22.99 (USD) |
| PAGES | 208 |
Available on NetGalley
Featured Reviews
JD L, Reviewer
I received a free ARC, and this review is voluntary
The author examines the workplace, and our relation to it, through hilarious observations, and the real life issues and nuances that many of us deal with it on a daily basis. From the application process to being on the job, no aspect is left out of the commentary presented.
Knowing how tough it is out there for many folks, and the ridiculousness that comes with this whole scheme of finding employment, for money that vanishes upon contact because our bills keep going up but the hourly rate doesn't. There is a certain level of absurd here, and the author does an amazing job in conveying how embracing that absurd can provide some comedy in a much needed time.
Bookseller 1379246
I usually don't read a lot of humor, but this one hit right. When I could relate, I definitely related. It hit home and it was nice to see some thoughts that we may have shared! Definitely an argument for workers rights written by someone who has suffered in the working class written in a humourous way.
Casey H, Bookseller
Thank you NetGalley and Harper Celebrate for this arc!
4/5 stars
I LOVED the "Angry Ikea Guy" videos but he completely dropped off my radar for some time, and I'm glad to see he has this hilarious and far too relatable book out now! This is full of the things you wish you could say to the idiotic and mundane things said to you by customers, employers, and potential employers, and it honestly brings me much joy lol. I worked for FAR TOO LONG in different big box retail locations and other corporations, and oh man this brought back a lot of memories 🤣😭💀💀💀💀 The sarcastic replies in this are gold, and past overworked underpaid depressed me is LIVING FOR THEM LOL
Librarian 1243435
This is one of those books that needs to be taken lightly. If taken as a joke, it is affirming in navigating the complex world of customer and patron-facing jobs. Much of the comics, paragraphs, and lists will resonate with millennials and Gen-alphas alike. I would recommend this as a humorous read for folks feeling skeptical, but still willing to see the fun (??) in living in a capitalist and highly structured society.
Brenda B, Librarian
I heard about this book and knew I just had to read it! It did not disappoint. I laughed at several pages and know others will, too.
Robin F, Librarian
This had me cracking up! I worked in retail and I don't know how many times I wanted to "punch" someone in the face because of their attitude towards me as the cashier. I think everyone will enjoy this book to some extent because we all know and have seen the customers that think they are always right!
Reviewer 1052934
This book was extremely relatable and hilarious! I would love a book where there was more comic book esq. storytelling because it was hilarious!
Readers who liked this book also liked:
Cristina Henriquez
General Fiction (Adult), Historical Fiction, Multicultural Interest
