Cover Image: The Customer Is Always Wrong

The Customer Is Always Wrong

Pub Date:   |   Archive Date:

Member Reviews

I was first introduced to Scott Seiss through social media, having seen his TikTok clips on most of my socials; clips turned into Facebook shorts that my friends sent me, clips crammed into an instagram story that really no one watches, and even in my X (formerly known as the app with the bird) feed. As someone who worked directly in retail in a store setting for fifteen years, I could vibe with his words and fully understand the situations he parodied. Even know in my current job, his skits are hitting home.

However, Seiss’s shtick does not translate well to the written page. I supposed I would’ve enjoyed it more if there had been more stories about real experiences the author had had through out his own working career. Yes, I suppose you could claim that this was all based on his personal experiences, yet, at lot of what was covered in this brief book is mostly generic things that can be applied to any job that works with humans. Every person who has ever worked with the public has their own wild, unbelievable customer service story, that could’ve probably added just that much more to the enjoyment of this read.

Still, for a quick read and a laugh I would recommend this book to those who have done their time waiting on customers or even had a bad boss or two.

I would like to thank Harper Celebrate and NetGalley for the advanced reader copy.

Was this review helpful?

I received a free ARC, and this review is voluntary

The author examines the workplace, and our relation to it, through hilarious observations, and the real life issues and nuances that many of us deal with it on a daily basis. From the application process to being on the job, no aspect is left out of the commentary presented.

Knowing how tough it is out there for many folks, and the ridiculousness that comes with this whole scheme of finding employment, for money that vanishes upon contact because our bills keep going up but the hourly rate doesn't. There is a certain level of absurd here, and the author does an amazing job in conveying how embracing that absurd can provide some comedy in a much needed time.

Was this review helpful?

I usually don't read a lot of humor, but this one hit right. When I could relate, I definitely related. It hit home and it was nice to see some thoughts that we may have shared! Definitely an argument for workers rights written by someone who has suffered in the working class written in a humourous way.

Was this review helpful?

Thank you NetGalley and Harper Celebrate for this arc!

4/5 stars

I LOVED the "Angry Ikea Guy" videos but he completely dropped off my radar for some time, and I'm glad to see he has this hilarious and far too relatable book out now! This is full of the things you wish you could say to the idiotic and mundane things said to you by customers, employers, and potential employers, and it honestly brings me much joy lol. I worked for FAR TOO LONG in different big box retail locations and other corporations, and oh man this brought back a lot of memories 🤣😭💀💀💀💀 The sarcastic replies in this are gold, and past overworked underpaid depressed me is LIVING FOR THEM LOL

Was this review helpful?