Communication and Management Skills for the Pharmacy Technician
by Jody Jacobson Wedret
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Pub Date Feb 15 2009 | Archive Date Mar 08 2022
Description
The pharmacy technician plays an important role in the management and operation of the pharmacy. Communication and Management Skills for the Pharmacy Technician helps pharmacy technicians develop professional communication and management skills that are critical to the efficient operation of the pharmacy.
Key Features:
• Practical information is presented in a clear,
reader-friendly format
• Activities and real-world examples reinforce
concepts
• Includes discussion of key pharmacy issues and suggested
readings
Table of Contents:
• Introduction
• Communication Skills
•
Customer Service
• Working with Diverse Patient Populations
•
Professionalism and Ethics in the Workplace
• Understanding and Applying
HIPAA
• Role of the Technician in Different Practice Settings
•
Third-Party Issues
• Maintaining Medication and Inventory Control
Systems
• Workflow Management
• Staff Management
• Team Building,
Coaching, and Mentoring
• Selected Issues Affecting Pharmacy Practice
Advance Praise
No Advance Praise Available
No Advance Praise Available
Marketing Plan
No Marketing Info Available
No Marketing Info Available
Available Editions
| EDITION | Paperback |
| ISBN | 9781582121031 |
| PRICE | $32.95 (USD) |
