Member Reviews
Gemma J, Reviewer
If you work in an organisation and your role focuses on the customer experience, marketing, product development, customer service, or anything like these, this is a great book. It's practical and applicable, but also draws on the author's own personal experiences, which are embedded throughout. Written in a conversational style, this book is useful and inspiring. Thanks to NetGalley for a copy of this book in exchange for an honest review.
