Metrics For Winning Customers in Electronics
by Vino Mody
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Pub Date Nov 09 2016 | Archive Date Feb 17 2017
Description
While there are many books on general metrics concepts and applications, Metrics For Winning Customers in Electronics is unique. It's dedicated to various businesses and processes prevalent in the electronics industry. This is of course a crucial part of the current and future world economy-- an area of rapid growth with thousands of global companies competing for supremacy.
Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry.
Although customer-focused measurements are necessary, they are not always used correctly to leverage opportunities for improving quality, cost, and delivery performance. Businesses have difficulty understanding the fundamentals of data analysis. Managers are buried in information and confused about how they can turn data into both useful information and a continuous improvement program. Dealing with the complex analysis of "big data" requires specialized knowledge and skills to keep your metrics teams from drowning in their own product.
Metrics For Winning Customers in Electronics is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency.
-Grasp the basic concepts of measurement
-Avoid false conclusions or manipulation of metrics
-Establish practical metrics that sync with defined business goals
-Use metrics to assess progress/results and identify and fill performance gaps.
-Chart meaningful trends by comparing metrics to other periods, products, or geographies
-Define rates and ratios that can be calculated and applied uniformly across your company
-View process/concept diagrams on metrics and learn about automated tools for metrics selection
Metrics For Winning Customers in Electronics summarizes years of practical experience that author, Vino Mody, gained working with major companies and reputable leaders implementing metrics and continuous improvement programs.
Metrics For Winning Customers in Electronics will benefit all levels of management and technical functions in the industry in implementing a comprehensive metrics initiative to win--and to keep--customers.
Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry.
Although customer-focused measurements are necessary, they are not always used correctly to leverage opportunities for improving quality, cost, and delivery performance. Businesses have difficulty understanding the fundamentals of data analysis. Managers are buried in information and confused about how they can turn data into both useful information and a continuous improvement program. Dealing with the complex analysis of "big data" requires specialized knowledge and skills to keep your metrics teams from drowning in their own product.
Metrics For Winning Customers in Electronics is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency.
-Grasp the basic concepts of measurement
-Avoid false conclusions or manipulation of metrics
-Establish practical metrics that sync with defined business goals
-Use metrics to assess progress/results and identify and fill performance gaps.
-Chart meaningful trends by comparing metrics to other periods, products, or geographies
-Define rates and ratios that can be calculated and applied uniformly across your company
-View process/concept diagrams on metrics and learn about automated tools for metrics selection
Metrics For Winning Customers in Electronics summarizes years of practical experience that author, Vino Mody, gained working with major companies and reputable leaders implementing metrics and continuous improvement programs.
Metrics For Winning Customers in Electronics will benefit all levels of management and technical functions in the industry in implementing a comprehensive metrics initiative to win--and to keep--customers.
Advance Praise
"Vino's latest book, Metrics for Winning Customers in Electronics, is a wonderful and practical how-to guide for assembling a holistic and impactful set of goals for any manufacturing enterprise. It belongs on the bookshelves of executives to first line managers." -Jim Miller VP, World-Wide Operations Google, Inc.
"Read your metrics book this past week - awesome!! It educated me on metrics end to end!" -Adrian O'Leary, Senior VP of Quality, Comcast Cable
"In Metrics for Winning Customers, Vino Mody has created a roadmap for businesses to measure what matters to their customers and use the data as a means to change customers into promoters of your business. Mody's targets high volume electronics in this book but the fundamentals laid out here are key to success in any operation. A must read especially for Entrepreneur's and Business Leaders!" -Ian Burgar, Executive Director - Supply Chain Management, Cox Communications Inc
"Read your metrics book this past week - awesome!! It educated me on metrics end to end!" -Adrian O'Leary, Senior VP of Quality, Comcast Cable
"In Metrics for Winning Customers, Vino Mody has created a roadmap for businesses to measure what matters to their customers and use the data as a means to change customers into promoters of your business. Mody's targets high volume electronics in this book but the fundamentals laid out here are key to success in any operation. A must read especially for Entrepreneur's and Business Leaders!" -Ian Burgar, Executive Director - Supply Chain Management, Cox Communications Inc
Available Editions
| EDITION | Other Format |
| ISBN | 9781457551130 |
| PRICE | $25.00 (USD) |
