True Hospitality
Lessons Learned from Behind the Concierge Desk
by Jamie Cooperstein
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Pub Date Apr 08 2025 | Archive Date Apr 07 2025
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Description
“Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse.”
At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.
Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.
True Hospitality is a fascinating memoir of one woman’s journey to find her way in the world of luxury hospitality.
A Note From the Publisher
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ABOUT THE AUTHOR
Jamie Cooperstein teaches companies, employees, and students to enhance the customer experience—a natural extension of her decade spent as a Five Diamond concierge. She is a former president of the Philadelphia Area Concierge Association and lives in the Society Hill section of Philadelphia with her husband and daughter. True Hospitality is her first book.
Advance Praise
“True Hospitality is an absolute delight. With humor, heart, and plenty of jaw-dropping stories from behind the concierge desk, this book is a must-read for anyone who’s ever wondered what it takes to make magic happen for others. Jamie’s insights will stay with you long after the final page.” —Brittany Hodak, author of Creating Superfans
“[True Hospitality has] intriguing hospitality lessons from the front lines of the industry, giving outsiders a real inside glance.” —Micah Solomon, author of The Heart of Hospitality
“True Hospitality is a quick and entertaining read. I could relate to Jamie Cooperstein’s journey as she learned valuable service lessons through experience, grit, and a genuine sense of pride in helping others. The book does a great job of showing the highs and lows of working on the front lines in the service industry.” —Jeff Toister, author of The Service Culture Handbook
Marketing Plan
- Targeted outreach to author's community through website, newsletter, and social media
- Digital galley distribution on NetGalley
- Post publication eBook discount promotion
- Ingram Reviews Program
- National & regional print outreach with a strong focus on hospitality
- National & regional television, radio, and podcast outreach
- Events in the Philadelphia, PA area
Available Editions
| EDITION | Paperback |
| ISBN | 9781964721323 |
| PRICE | $18.95 (USD) |
| PAGES | 176 |
Links
Available on NetGalley
Average rating from 19 members
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