The Future of Automotive Finance and Insurance
How to Build World-Class Culture and Transform Your Dealership for Tomorrow's Market
by Joel Kansanback
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Pub Date Oct 21 2025 | Archive Date Oct 21 2025
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Description
The traditional car dealership is dying―but innovative F&I approaches are creating record profits for those willing to evolve.
Today's car buyers want a 45-minute in-store process, transparent pricing, and digital options―and they'll go elsewhere if you can't deliver. In The Future of Automotive Finance & Insurance, industry veteran Joel Kansanback reveals how forward-thinking dealerships are meeting these demands while significantly increasing their F&I profits.
Drawing on insights from the highest-performing dealerships in America, Kansanback provides a practical framework for transforming your business. You'll discover how positive culture reduces the 73 percent turnover rate plaguing dealerships, how to train teams for consultative rather than transactional sales, and how to create an ecosystem of repeat business.
This essential guide shows dealership leaders how to:
- Build a visionary management team that inspires productivity
- Implement digital retail tools that customers actually use
- Navigate compliance challenges with confidence
- Present F&I products earlier and more effectively
- Create the 45-minute in-store process modern buyers demand
For dealership owners, GMs, and F&I professionals ready to thrive in tomorrow's market, this book delivers the strategies proven to work in today's most successful automotive retail operations.
Advance Praise
“In The Future of Automotive Finance and Insurance, Joel Kansanback delivers an insightful exploration of the automotive industry’s evolving landscape. With a keen focus on exceptional culture, transformative leadership, and best practices, this book serves as an essential guide for professionals navigating the complexities of finance and insurance in the automotive sector.
Kansanback’s expertise shines through as he provides a comprehensive framework that encourages innovation and drives success. This is not just a read; it’s a road map for those eager to thrive in a rapidly changing environment. So, grab a legal pad and pen―you’re going to want to take notes as you absorb the valuable lessons within these pages. Highly recommended for anyone committed to advancing their knowledge and impact in the automotive industry.”
― Adam Marburger
President and CEO, Ascent Dealer Services
“This book provides invaluable information about how to build not only a successful finance and insurance department in a dealership but also a successful dealership. Many businesses are driven by a person’s individual energy and talent, but this is not sustainable over time. Joel discusses how to build a dealership that will stand the test of time. Building a sustainable culture through proper recruiting, training, and mentoring will make a dealership successful over time; Joel does an excellent job of outlining how this can be accomplished. This book provides an honest, real, and pragmatic approach to winning every day, week, month, and year. I would recommend people take the time to read this book and follow the playbook.”
― David Roen
Partner, St. Paul Auto Group
“Joel Kansanback effectively navigates the current challenges with the way auto dealers continue to sell cars and F&I products and offers a practical, actionable road map for owners who want to grow their dealerships in a profitable and compliant manner in the future. This relatable, common-sense, and engaging read weaves the perfect balance of positive culture values and practical steps for an owner or executive manager.”
― Ryan Hanlon
Chief Sales Officer, Portfolio
“The Future of Automotive Finance and Insurance by Joel Kansanback offers a compelling and insightful examination of leadership within the dealership environment. Kansanback challenges industry professionals to recognize the profound influence their communication and behavior have on both their teams and organizational outcomes. Though many of the principles may seem intuitive, this work serves as a critical reminder that true leadership requires deliberate reflection and action. It is an essential read for any manager committed to building a world-class culture and preparing for the evolving market of tomorrow.”
― Bill Wilson
President of Sales Distribution, Acrisure Protection Group
“Joel nails the critical gaps between the customers’ desires for a transparent car buying process versus the reality of the dealer process employed by many dealers across the country. The consumer is demanding new ways to interact with the dealers, including doing my research on F&I products before going into the dealership. Dealers are slowly evolving their sales processes in the F&I office as training and new technology tools are being introduced to help dealers and consumers.”
― Brian Reed
CEO and Founder, Digital Auto Advisors