Forget everything you’ve been told about maximizing Lifetime Customer Value. 

To take your business to the next level, you need a brand strategy that’s focused on attracting new customers, not exploiting existing ones.

In this transparent digital age, smart businesses leaders know that profitable growth comes from helping customers, not exploiting...

Are you a Customer Success Executive or making your way up the Customer Success ladder? 
Do you want to transform churn into maximum recurring revenue and growth? 
Are you looking for a clear route to an established framework? 
Are you determined to be proactive, rather than constantly firefighting, with your customers? 
Is your company invested in or...

Soothe your child’s anxiety and help them to develop emotional resilience for the future. The number of children suffering from anxiety is on the rise and most parents will readily admit that they feel ill prepared and lost for words when it comes to supporting their child’s emotional wellbeing. Author Alicia Eaton is a Harley Street practitioner with over...

Edited by Veronica Munro, with additional contributions from Richard Haggerty, Shirley Attenborough, Dan Newby, David Ross, Colin D. Smith and Aidan Tod. 

Leaders and organisations at the top of their game seek coaches who work at the top of theirs. They value experts with proven track records, who can give them a decisive edge, and enable them to conquer...

If you’re a coach, consultant, or speaker who makes a living from your expertise, this is for you. It’s the guide you need to help you plan, write, and promote the book that elevates your authority, increases your visibility, and gets more clients saying ‘yes’. Because creating such a book is a challenge. Where do you start? How do you keep going until the...

For such a beautiful industry, there is a lot of ugly behind the scenes in modelling.
Exploitation has always existed in the fashion industry, because it is so aspirational. By cutting through the smoke and mirrors, The Model Manifesto empowers and educates models to take control of their lives into their own hands and educates the public on the reality of...

A practical and inspiring guide to executing effective trade shows that attract and convert high quality leads into profitable sales. Organisations regularly waste vast amounts of money, time and effort attending the wrong shows, planning them poorly and failing to follow up, leading to an almost zero return on investment. The Exhibitionist gives...

A comprehensive guide to the female menopause, written for men to help them understand this often perplexing topic. It addresses all the important aspects of the menopause, including the physical, psychological, genito-urinary and long term symptoms that can occur. It gives essential information on options available to cope with those symptoms plus good...

Are you caring for a loved one with dementia and don’t know where to begin? Here are the answers you have been searching for.

Jane Hardy writes frankly about the experiences she and her Mum have shared over the past four years, the lessons she's learned, the things she wished she’d known before they started this journey together. Jane's Mum Beth was...

An account from the frontline of fertility treatment, giving a unique insight into not only the medical and scientific advances involved but the human cost and rewards behind this life-changing technology.

Simon Fishel worked with Robert Edwards during his pioneering early IVF research and was part of the team in the world’s first IVF clinic, with all the...

Women make up the majority of university graduates. They enter the workplace in equal numbers with men. But many workplaces still operate with cultures developed over a century ago to reflect a predominantly male workforce and vastly differing social expectations. So all too often as women become parents they are forced to fix things in the only way they...

It's hard to make change happen in HR. If you're a HR manager with good ideas on making things work better that's frustrating enough, but for organisations that fail to respond to the way the world is changing the results could be fatal. In this insightful, practical book the world's top HR disruptor - Lucy Adams - explains why HR needs to change its...