A very good guide at helping to deal with conflict and conflicting situations and people. More people should read this.

I deal with a lot of difficult people at my job every day. When I had the opportunity to read this book I jumped at the chance. This book has a very textbook like feel to it which I really like. There will always be conflict and this book helps to break down the best way to deal with said conflict. This book offers some great steps and approaches to help you grow in empathy, settle disputes and resolve conflict. This book has given me several tips that I utilize at work now!

In the book Overcoming Conflict, author Bob Phillips, writes about how we deal with conflict in our lives. Phillips writes a very bullet point oriented book that gives some insight into people and conflict while providing some tools to change the atmosphere and dialogue.
This is a very practical guide but feels more like a college text book. I would recommend this book to challenge anyone in their dealings with people. I received a copy of this e-book from the publisher via NetGalley in exchange for an honest review.

Very helpful and informative. Helped reading this and understanding conflict