Found this book at the right time. Will be using several phrases to help deescalate situations with customers.

Thanks to the publisher and Netgalley for this eARC.

“Powerful Phrases for Dealing with Workplace Conflict” by Karin Hurt and David Dye is a timely and practical guide that addresses the increasingly complex landscape of modern workplace interactions. As remote work and hybrid teams become the norm, the authors recognize the growing need for clear and effective communication to navigate and resolve conflicts.

The book is structured around the premise that the right words can de-escalate tensions, foster trust, and lead to better decision-making. Hurt and Dye provide over 300 phrases designed to address common workplace scenarios, from disagreements with colleagues to challenging conversations with customers. These phrases are not just platitudes; they are backed by clear examples and explanations that demonstrate their impact in real-world situations.

What sets this book apart is its foundation in the authors’ World Workplace Conflict and Collaboration Survey, which draws on the experiences of over 5000 people in more than 45 countries. This global perspective ensures that the advice is not only relevant but also culturally sensitive and broadly applicable.

The authors, both experts in leadership and workplace culture, share their insights with a conversational tone that makes the book accessible to anyone, regardless of their position within an organization. Whether you’re a manager looking to foster a more collaborative team environment or an employee seeking to assert your ideas without causing friction, this book offers valuable tools to achieve those goals.

In essence, “Powerful Phrases for Dealing with Workplace Conflict” is an essential resource for anyone who wants to turn the inevitable workplace conflicts into opportunities for growth and collaboration. It’s a book that doesn’t just talk about communication—it demonstrates it, making it a must-read for those who aspire to lead and succeed in today’s dynamic work environments.

This book is a great guide to use day to day when dealing with drama/ conflict at work, I really enjoyed that each phrase had explanation regarding when each can be used

I received an advance review copy for free, and I am leaving this review voluntarily.

My feeling is this is not a book you'll pick up once, read cover to cover, and then never pick up again. I've found it useful to read a bit, try and use the resources and thoughts in my workplace, and then come back for another bit of wisdom to repeat the cycle. I think it's one of those books that you could read the same chapter every month for a year and come away with different insights and thoughts for engaging with ones colleagues.

"Powerful Phrases for Dealing with Workplace Conflict" by Karin Hurt and David Dye is a comprehensive guide for navigating challenging situations in the workplace. The authors provide practical and actionable advice on how to effectively communicate during conflicts, de-stress the workday, foster collaboration, and manage difficult customers. The book is filled with insightful phrases and strategies that empower readers to handle conflicts with confidence and professionalism. With its clear and concise language, this book is a valuable resource for anyone seeking to improve their communication skills and create a more harmonious work environment. Highly recommended for both seasoned professionals and those new to the workforce.

I was drawn to this book having been in various roles of leadership position over the past 5 years. The set-up and ease of read make it simple to read but by bit or focus on certain areas based on a “problem-area” that you would like to explore. The table of contents is detailed and allows the reader to jump to the section that they may want to focus on or can be used as a refresher of what was previously read to refer back to. This book is great for someone new to a leadership/management role which allows advice from that standpoint or the viewpoint of those that you oversee. While the intended audience seems to be anyone in the workforce, my review is more from a manger level. I enjoyed most the sections in the text boxes highlighting key phrases as well as quotes throughout the chapters.

Wow! This book was great! I needed to read this! Everyone needs to read this! I will totally look at how I interact with my coworkers better, and I wish that my managers of my previous job had read this book before they let me quit after 15 years. I believe that things could have been different. I might just send them a copy when it is released. I took notes, and I will buy a hard copy when it comes out. I definitely think it is a great resource for everyone that works with other humans. Humanity is failing, and it is lack of communication. This can help open those lines back up. Thank you for writing this! 5 stars!

This is one of the practical application books. It has a lot of interesting phrases to use in every day if privately and in professional environment. You will find plenty of stories and examples to apply those phrases in different situations. I have found the book very useful. It c can be a go-to resource when you need some ideation and support. Obviously it is not possible to memorize all of them however you get an idea and a way to improvise yourself.

“Powerful Phrases for Dealing with Workplace Conflict” by Karin Hurt and David Dye is a useful guide to dealing with everyone and anyone in the working sphere. The advice would be useful for all levels of employees including managers dealing with other employees. I do think a lot of the things in the book could be used for other situations where there is a power structure involved like college students with their teachers and teacher aids. The information is practical and useful and something everyone should read because you never know when you might need it. 4 out of 5 stars.

"Powerful Phrases for Dealing with Workplace Conflict" by Karin Hurt and David Dye emerges as a timely and indispensable guide in the ever-evolving landscape of modern workplaces. As remote and hybrid work models become increasingly prevalent, this book addresses the growing complexities of workplace interactions and the heightened need for effective communication and conflict resolution.

Hurt and Dye, renowned leadership and workplace culture experts, offer a treasure trove of over 300 pragmatic phrases designed to defuse conflict and foster trust, collaboration, and understanding in professional settings. Their approach is not just theoretical; it is grounded in practicality and ease of application. The book brilliantly demonstrates how strategic phrasing can transform potentially volatile situations into opportunities for constructive dialogue and problem-solving.

One of the book's standout features is its clear, real-world examples. These are not just random phrases but contextually rich, tried-and-tested language tools tailored to a variety of common workplace scenarios. This practicality is further enhanced by the inclusion of findings and cases from the authors' extensive World Workplace Conflict and Collaboration Survey, which lends an empirical foundation to their recommendations.

The book also excels in its holistic approach to conflict resolution. It is not merely a collection of phrases but a comprehensive communication toolkit. The authors delve into the nuances of phrasing and how it can shape interactions, emphasizing the importance of addressing issues proactively before they escalate.

"Powerful Phrases for Dealing with Workplace Conflict" is particularly useful for employees and managers navigating the challenges of dealing with difficult colleagues or superiors. The strategies proposed by Hurt and Dye are invaluable for rebuilding trust and fostering a more positive, influential presence at work.

In summary, this book is a must-read for anyone seeking to navigate the complexities of modern workplace dynamics. It offers practical, easy-to-implement strategies that can make a significant difference in reducing stress, enhancing collaboration, and promoting a healthier, more productive work environment. Whether you're a seasoned manager or a new employee, "Powerful Phrases for Dealing with Workplace Conflict" is an essential addition to your professional toolkit.

Must-have for managers and corporate workers everywhere! This is the holy grail guide-book/manual to ensure success and effecient communication that works to resolve conflict rather than heighten it. Can be read all at once but best used as a dictionary of sorts—there truly are golden nuggets of advice sparsed throughout for every scenario. Wonderful at any level of your carrer. Great gift for recent graduates about to enter the workforce!

I needed a moment to gather my thoughts on this book. It resonated with situations at work, making me wish I had expressed similar sentiments. The phrases advocated in the book seemed to create a pause, encouraging thoughtful communication. I strongly recommend it, envisioning its applicability in parenting, marriage, and various interactions. Thanks to Karin Hurt, David Dye, and Netgallery for the opportunity to read this insightful book.

This book is a treasure trove of practical advice, offering invaluable insights on navigating diverse workplace conflicts with colleagues, managers, and direct reports. The author provides a comprehensive guide, addressing various conflict scenarios and offering actionable phrases to diffuse tensions and enhance communication. It's a must-read for anyone seeking effective strategies to handle conflicts and improve workplace relations. This book truly has something for everyone, making it an indispensable resource for professionals at all levels. Some examples include advice for how to handle conflict in matrix collaboration contexts, how to handle teams where there is a lack of accountability and when the frustration as a manager can run high, how to hand indecisive bosses, how to handle office gossip and prevent it from spiraling out of control and many more invaluable tips.

Thank you for this book and can only wish that I had discovered it earlier!