This book is a masterclass in navigating one of the most uncomfortable—and unavoidable—aspects of work: difficult conversations. Instead of avoiding or minimizing conflict, this book empowers readers to face it head-on with clarity, empathy, and strategic intent.
What sets this book apart is its practical and accessible approach. The authors skillfully break down the emotional and psychological barriers that often make workplace conflict so challenging. Through real-world examples, actionable tools, and a strong grounding in behavioral science, Driscoll and Haarst guide readers through everything from confronting underperformance to addressing bias or managing tension in team dynamics.
The writing is crisp, relatable, and free of corporate jargon. Whether you're a new manager or a seasoned executive, you’ll find frameworks and insights that you can apply immediately. Particularly valuable are the scripts and prompts for handling high-stakes conversations—these alone are worth the price of the book.
Smart Conflict isn’t just about managing disagreements; it’s about fostering a culture of honesty, respect, and growth. It encourages leaders to lean into discomfort in order to build stronger teams and healthier organizations.
Highly recommended for anyone serious about improving communication, building trust, and becoming a more emotionally intelligent leader.