In the Common Interest II

Embracing Five Star Customer Service

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Pub Date 16 Oct 2018 | Archive Date 16 Oct 2018
Greenleaf Book Group | Greenleaf Book Group Press

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Description

How can your organization get Five Star reviews, from clients and employees?

In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. 

In his second book, In the Common Interest II: Embracing Five Star Customer Service, Carona shares the secrets of his success for those in the community management industry and any leader interested in the “how” of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships.

Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa’s mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a “Service in Action” case study, and self-assessment questions that readers can use to guide their own organizational development.

​You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
How can your organization get Five Star reviews, from clients and employees?

In 1979 John Carona founded Associa, a community association management company, with only one client. Under his...

Available Editions

EDITION Other Format
ISBN 9781626344624
PRICE $22.95 (USD)
PAGES 264

Average rating from 2 members


Featured Reviews

This book is all about customer service. If you are looking to achieve quality and effective customer service over a long period of time, then this is an ideal book to read. Thanks Netgalley for the eARC.

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