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A World Class Transformation
World Class offers an inside view into the remarkable turnaround of an underperforming medical center in New York City into a world class institution. Ten years ago, NYU Langone Health was losing tens of millions of dollars and ranked in the bottom third of academic medical center hospitals for quality and safety. Today, the medical center delivers world class patient care and generates a substantial surplus.
In World Class, scientist, businessman, and expert in biotechnology and healthcare system development Dr. William A. Haseltine showcases NYU Langone Health as an inspiring model for all business leaders to emulate. Using real world conditions to highlight the information science and requisite interpersonal relationships needed for business transformation, World Class provides universal lessons for policy makers and leaders in all fields.
“This story gives
management and leadership in any industry the template by which to ensure their
businesses thrive and flourish, even when in the midst of the most dire
circumstances. Few organizational transformations tell a story as
inspiring and instructive as the one that took place, over the past decade, at
NYU Langone Health . It is a story of a
leadership team of rare passion and vision, led by Dr. Bob Grossman, whose
medical expertise and zest for innovation are second to none, and Ken Langone,
whose love of people, renowned business acumen, and philanthropic enthusiasm
are an unstoppable force of nature. Together, and supported by an ever more
stellar team of medical and management professionals, they have changed one
institution — and healthcare — forever and for the better.”
— Jack Welch, former Chairman and CEO, General Electric, and author of Jack: Straight from the Gut and Winning.
transformation of NYU Langone Health is a vivid example of what can be
accomplished when leaders blend vision, courage, conviction and an
uninterrupted quest to achieve unprecedented objectives. NYU Leadership
revitalized a staid culture and the collaborative efforts that followed blazed
the way to new frontiers of excellence. William Haseltine, scientist and
healthcare expert, has written eloquently how NYU Langone executed a path to
World Class and along the way overcame many obstacles and provided employees
the confidence needed to perform beyond what was previously thought impossible.
A compelling read particularly for leaders of other healthcare facilities with
a need to replicate this extraordinary story.”
— Larry Bossidy, former Chairman and CEO Honeywell International and author of Execution: The Discipline of Getting Things Done and Confronting Reality: Master the New Model for Success.
comprehensive analysis of the critical steps that NYU Langone Health took to
achieve success -- establishing a vision, actionable strategies, effective
communication and data-driven decision-making -- is consistent with
WellPoint’s experience. World
Class adds to the evidence that a roadmap for transformation exists
that can help organizations respond to the challenges of a changing external
— Leonard D. Schaeffer, founding Chairman and CEO, WellPoint and former Administrator of the Health Care Finance Administration
“World Class tells a
remarkable story: how a gifted group of individuals turned a medical school
with a poor record into one of the top academic medical centers in the United States.
It took vision, leadership, trust, and continuous measurement. This book
transcends the healthcare field and should be read by all those interested in
institutional innovation. In writing it, William Haseltine has mobilized his
vast repertoire of talents as a Renaissance man with wide-ranging interests,
vast culture, and boundless creative force.”
— Julio Frenk, MD, PhD, President of the University of Miami; former Dean of the Harvard Chen School of Public Health; and former Minister of Health, Mexico
“William Haseltine has
written a remarkable story about how the transformation of NYU happened over a
ten-year period. It is indeed a story of a system moving from good to great, from
a relatively low point in 2007 to its becoming one of the leading healthcare
institutions by 2017. This is a remarkable journey replete with a number of
steps and decisions that led to the systematic transformation and one that Dr.
Haseltine has brought out with clarity and readability. World
Class could be very useful for other institutions that are starting
their own journey and act as a guide to future leaders in medicine.”
—K. Ranga Rama Krishnan, Dean, Rush Medical College; Senior Vice President, Rush University Medical Center
“The swift and all encompassing transformation of NYU’s Langone
Health stands as a case study for academic medical centers worldwide. The
relentless commitment to putting the patient first invariably enhances employee
pride and financial success. William Haseltine captures the nuances as well as
—John A. Quelch, Vice Provost, University of Miami, Dean of the School of Business Administration at the University of Miami; Charles Edward Wilson Professor of Business Administration Emeritus at Harvard Business School; former Vice President and Dean of the China Europe International Business School; and coauthor, Choice Matters: How Healthcare Consumers Make Decisions
“Getting more for our
healthcare dollars will not come from magic or simple solutions. Instead,
it requires the gritty, often unappreciated work of improving the performance
of our delivery system — including our nation’s leading medical centers.
That is precisely the focus of World Class, in which William A. Haseltine
chronicles and assesses the recent history of NYU Langone. Both
healthcare leaders and policymakers will learn from the struggles, and in
Haseltine’s telling the ultimate success, of one of our nation’s leading
academic medical centers.”
—Peter Orszag, 37th Director of the Office of Management and Budget and former Director of the Congressional Budget Office.
“The message of this book is that positive change in
healthcare or other human institutions is not about money or technology -
though they matter - but about inspired teams of normal people working together
in extraordinary ways.”
—Esther Dyson, Investor, Executive Founder of Way to Wellville and former Chair of EDventure Holdings