Inside IBM

Lessons of a Corporate Culture in Action

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Pub Date Oct 31 2023 | Archive Date Feb 07 2024
Columbia University Press | Columbia Business School Publishing

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Description

IBM was the world’s leading provider of information technologies for much of the twentieth century. What made it so successful for such a long time, and what lessons can this iconic corporation teach present-day enterprises?

James W. Cortada—a business historian who worked at IBM for many years—pinpoints the crucial role of IBM’s corporate culture. He provides an inside look at how this culture emerged and evolved over the course of nearly a century, bringing together the perspectives of employees, executives, and customers around the world. Through a series of case studies, Inside IBM explores the practices that built and reinforced organizational culture, including training of managers, employee benefits, company rituals, and the role of humor. It also considers the importance of material culture, such as coffee mugs and lapel pins.

Cortada argues that IBM’s corporate culture aligned with its business imperatives for most of its history, allowing it to operate with a variety of stakeholders in mind and not simply prioritize stockholders. He identifies key lessons that managers can learn from IBM’s experience and apply in their own organizations today. This engaging and deeply researched book holds many insights for business historians, executives and managers concerned with stakeholder relations, professionals interested in corporate culture, and IBMers.


James W. Cortada is a senior research fellow at the Charles Babbage Institute, University of Minnesota–Twin Cities. He spent nearly forty years at IBM in various sales, consulting, management, and executive positions. His many books include IBM: The Rise and Fall and Reinvention of a Global Icon (2019) and Birth of Modern Facts: How the Information Revolution Transformed Academic Research, Governments, and Business (2023).

IBM was the world’s leading provider of information technologies for much of the twentieth century. What made it so successful for such a long time, and what lessons can this iconic corporation teach...


Advance Praise

"Cortada is without question the world’s foremost IBM historian. Inside IBM is a testament to his incredible perceptive skills."

Charles H. House, CEO, InnovaScapes Institute, and coauthor of The HP Phenomenon: Innovation and Business Transformation

"Cortada is without question the world’s foremost IBM historian. Inside IBM is a testament to his incredible perceptive skills."

Charles H. House, CEO, InnovaScapes Institute, and coauthor of The HP...


Available Editions

EDITION Other Format
ISBN 9780231213004
PRICE $45.00 (USD)
PAGES 480

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