Managing Conflict
A Practical Guide to Resolution in the Workplace
by David Liddle
This title was previously available on NetGalley and is now archived.
Send NetGalley books directly to your Kindle or Kindle app
1
To read on a Kindle or Kindle app, please add kindle@netgalley.com as an approved email address to receive files in your Amazon account. Click here for step-by-step instructions.
2
Also find your Kindle email address within your Amazon account, and enter it here.
Pub Date Sep 26 2017 | Archive Date Apr 18 2019
Kogan Page Ltd | Kogan Page
Description
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall.
Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.
The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills.
This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Available Editions
| EDITION | Other Format |
| ISBN | 9780749480882 |
| PRICE | $39.99 (USD) |
| PAGES | 272 |
Featured Reviews
Darren I, Media/Journalist
You don’t go to work to get sh-t thrown at you, at least metaphorically speaking, or to endure a climate of often fear, hatred or hostility. Conflict seems abound and it does not always ‘just’ come from the higher echelons. This book sets out to help resolve workplace conflicts, or at least manage them.
Conflict comes in all shapes and sizes and nobody will say, with truthful honesty, that all conflict can be avoided. Yet major disputes, conflicts and plain nastiness help nobody and if these can be removed then the workplace would be a much better place. Nirvana, perhaps, but you must try. This book is aimed at HR professionals to give them tools to identify and hopefully act on disputes, whether in the boardroom, general workplace or even with suppliers and customers. Naturally, other people could well benefit from looking at this book.
It is an interesting and helpful read, examining the issues of conflicts and the costs and problems that they create, before looking at practical ways to hopefully avoid this conflict and develop a working plan that may be implemented as a guide. Case studies help support the range of theory and practical advice provided. It is a book that you don’t want and wish was not needed, but you must accept reluctantly that it is necessary and can be a useful ally to have on your side.
The author comes with over 25 years of experience as a mediator and conflict management professional, so you can be sure that they have probably seen it all and know just how emotionally charged situations can become. A real battle veteran you could say. The result is this accessible, easy navigable and powerful reference work that is offered at a very low price. You would struggle to get even a few minutes of a professional consultant’s advice for this price!
If you must deal with this stuff for your job, it can be a goldmine. For the rest of us, it may just be a helpful aid to getting on with things and maybe it makes our own lives easier too. For those with slightly less ‘good behaviour’, if the message does get through maybe it even leads to a few sins being repented and a change for the better being implemented. Everyone may win!
Managing Conflict, written by David Liddle and published by Kogan Page. ISBN 9780749480882. YYYYY
