The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression.  Chapters deal with:

-Relationship management
-Communication, listening and questioning skills
-Confidence, self-belief and goal setting
-The secrets of body language
-Coping with pressure and stress
-Dealing with difficult people and managing conflict
-Time management and personal organization
-Presentation skills
-Networking
-Minute-taking

Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.