Communication in Healthcare
Charting the Course to Better Outcomes with Trust, Respect, and Teamwork
by Anne Marie Morse
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Pub Date Aug 12 2025 | Archive Date Aug 17 2025
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Description
Have you ever had a conversation in a healthcare setting and come away from it thinking… Say, WHAT?! In Communication in Healthcare: Charting the Course to Better Outcomes with Trust, Respect, and Teamwork, Dr. Anne-Marie Morse seeks to eliminate those “say, what?!” moments and improve clarity in communication between healthcare partners and patients.
Using a simple metaphor of a vehicle on a road for the wellness journey, Dr. Morse explains how to put the patient at the wheel, with the healthcare partner as the car’s GPS: Guiding Partner Specialist. Rather than patient-centered care, she advocates for patient-directed care, informed by mutual respect, accountability, and awareness of all parties involved in the wellness journey.
Each chapter addresses a different stage in the wellness journey, from preparing for a first appointment to handling the outcomes of test results. Throughout, Dr. Morse provides a diversity of case studies, told through fictional narrative anecdotes, that cover a wide range of patient populations, illnesses, and contexts. Through this lens, practitioners and patients of all kinds may be able to identify themselves―and, in finding moments of resonance, identify areas in which they can finetune their own healthcare communication.
The chapters are supplemented with practical resources, from communication checklists to emotional intelligence self-assessments. Tools are provided for both patients and healthcare partners, emphasizing the fact that good communication requires the active participation of all parties. Dr. Morse also addresses common hurdles that are bigger than any individual, articulating factors that can influence healthcare communication, from the media formats used to individual cultural, religious, and socio-economic situations.
Ultimately, Dr. Morse lays the groundwork for a brighter future for patients and healthcare partners, in which technology can supplement communication while never replacing the humanity that underscores communication best practices.
Advance Praise
"Dr. Anne Marie Morse’s Communication in Healthcare is a transformative guide to patient-directed care. By pioneering social listening, she takes an entrepreneurial approach to understanding her patients’ needs and lived experiences—driving better health outcomes and setting a new standard for the medical community."
— Maria Picone
CEO, Trend Community
"Anne Marie Morse, DO puts a new spin on patient-centered, results-oriented healthcare communication and empowerment. Anne Marie Morse’s book is an easy read that reminds us why emotional intelligence is vitally important as a physician. Communication in Healthcare helps healthcare professionals and partners answer some of the most important questions that have emerged over the past year: How do I encourage patients and fellow physicians to empower themselves? How should physicians ensure optimal patient outcomes?
It’s an absolute must read for any successful patient results in your medical career. "
— Rachel Nesmith
Person living with narcolepsy with cataplexy
"I have no doubt that this book will be beneficial for healthcare partners, patients, and families alike to improve communication as it was such a vital tool—and sometimes a challenging task—for our family throughout (my daughter's) treatment.
— Jackie Condor
"Dr. Anne Marie Morse’s book highlights the power of compassionate communication in modern healthcare. As medicine becomes more complex, strong patient-provider relationships are more important than ever. Through real-life examples, the author shows how good communication builds trust and improves care. A must read for healthcare professionals."
— Dr.Maria Sokolina
AADSM Diplomate
Host, Sleep Apnea: Breathing, Snoring Help
"Healthcare is a journey that impacts all patients, family members, providers, and medical professionals. Communication in Healthcare is the road map where Dr. Ann Marie Morse guides you through the loops and turns of the communication barriers in healthcare. She encourages all members of the healthcare team to be active participants on this journey. She teaches how clear and intentional communication can empower patients and healthcare providers to be in the driver’s seat on their journey and develop relationships built on trust, mutual respect, and teamwork, as well as provide meaningful change to each of their final destinations. Dr. Anne Marie Morse uses her medical knowledge, expertise, and her passion for caring for patients to help the reader find their inner strength and voice to navigate their personal health journey."
—Maggie Gary Lavender MSN, APRN, FNP-C
"Communication in Healthcare: Charting the Course to Better Outcomes with Trust, Respect and Teamwork is thought provoking and really embraces the idea of collaboration in order to achieve optimal outcomes. Dr. Morse is very passionate and has a genuine interest in supporting patients, improving lives, and ensuring benefit from the treatments being prescribed. She's able to present multiple strategies to consider, including some of the health behaviors, health literacy, cultural differences, and nuances that are expressed through a patient's body language and communication styles; all of which help inform the conversation and communication strategy, customized to the individual.
Dr. Morse brings not only years of experience to this book, but also provides clarity, direction, and thoughtful reasoning for people to consider and hopefully adapt some of the types of changes that they may want to consider in their own practice. She is sharing and translating her knowledge in a way that is easily disseminated and clearly driven by her passion to improve the lives of patients and population.
— Femida Gwadry-Sridhar, BSc Pharm, MSc (Epi), PhD
Chief Executive Officer and Founder, Pulse Infoframe
"In Communication in Healthcare, Dr. Anne Marie Morse serves as your guide to the human aspects of the business of medicine. Healthcare providers and patients alike can rely on Dr. Morse's advice and look ahead to a year filled with ongoing learning, improved collaboration, and better results."
—Tova DuPlessis
Founder, Essen Bakery
"In today’s increasingly complex, fast paced, and distracting healthcare system, Dr. Anne Marie Morse’s brilliant new book reminds us of the critical importance of good communication if we truly wish to partner with the people we serve on their healthcare journeys. This is a must read and one which I guarantee you will reference over and over again for the wisdom and teaching pearls it contains."
— Dr. Mathieu Cuchanski
Neurologist and former neurology resident of Dr. Morse, who recognized her gift for healthcare communication and encouraged this book
"It’s not by chance you picked up this book. It’s a necessary tool for you to successfully navigate healthcare, irrespective if you are giving or receiving care. Let me share my experience with the gifted woman who authored it and references my family’s journey in the beginning of this book."
— Taffy Myers
"I am certain that this book will be a positive tool for physicians to improve their communication, as well as a great resource for patients and their caregivers who deserve to be heard. "
— Nikki Shearer
Available Editions
EDITION | Hardcover |
ISBN | 9798887505527 |
PRICE | $34.99 (USD) |
PAGES | 264 |