The Enduring Impact
The Art and Science of Crafting an Exceptional Employee Experience
by Kris Erickson
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Pub Date Mar 31 2026 | Archive Date Mar 31 2026
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Description
The Enduring Impact by Kris Erickson is a practical guide for leaders seeking to create lasting organizational change through the employee experience. Drawing from one of the world’s largest databases of employee feedback, this book offers a data-driven framework for building workplaces where people feel engaged, fulfilled, and inspired to do their best work.
Kris Erickson, cofounder of Workforce Science Associates, reveals six core drivers that consistently shape employee engagement across industries and cultures: Mission, Trust, Communication, Appreciation, Support, and Growth. These Six Tenets provide a clear blueprint for leaders to align daily experiences with long-term business goals.
This is not a book about perks or performance bonuses. It’s about designing meaningful experiences that connect people to purpose, foster trust, and drive performance from the inside out. With compelling stories, actionable strategies, and research-backed insights, The Enduring Impact helps you identify what really matters to employees―and how to act on it.
Through clear, practical steps, readers will learn how to use employee feedback effectively, lead with authenticity, and build cultures where people thrive. Whether you're a senior executive, frontline manager, or HR professional, you’ll find valuable tools to increase engagement, improve retention, and strengthen your organization from within.
In an era of rapid change and rising expectations, The Enduring Impact equips leaders to meet the moment―not just with strategy, but with empathy, clarity, and conviction.
Every experience shapes your culture. This book shows how to make those experiences matter―for your people and your business.
Advance Praise
"Erickson expertly illustrates how the employee experience forms the foundation for remarkable customer experiences and plays a direct role in driving overall business success."
― Sarah Teten-Kanter
Founder & CEO, Positive Caregiving
“In today’s competitive landscape, bridging the gap between employee engagement and business results is crucial for all organizations. Kris Erickson stands out as a leader in this field, blending robust theoretical insights grounded in research with practical, hands-on experience from collaborating with Fortune 500 companies. This book offers real-world examples that resonate with the current business and social climate, equipping you with actionable strategies to enhance employee engagement and drive your organization’s success. With Kris's guidance, you’ll discover effective ways to harness the power of engaged employees to propel your business forward.”
― Karen Kwan
Chief People & Culture Officer, ARITZIA
“The Enduring Impact conveys the simple truth that no matter your business, people make or break your bottom line. Kris articulately lays out the art and science behind the business of people. This book is more than a read―it’s a reminder that people don’t create the experience, they are the experience.”
― Jeremy Bellman
Founder, Think Socio
“Leading a team in turbulent and changing times is difficult. The Enduring Impact is a refreshingly easy guide on how to do it well. This is a must read for any manager.”
― Marcia M.
Engagement Practitioner
“In The Enduring Impact, Kris Erickson combines her research, experience, and real-life stories into a practical guide for creating an exceptional employee experience. This book fills in essential elements for cultivating a thriving workforce―I loved it!”
― Kristen Hussey
Sr. Director of Global Employee Engagement and Culture, Driscoll’s Berries
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