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book cover for 100 Practical Ways to Improve Customer Experience

100 Practical Ways to Improve Customer Experience

Achieve End-to-End Customer Engagement in a Multichannel World

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Pub Date Aug 03 2018 | Archive Date Feb 20 2021

Kogan Page Ltd | Kogan Page

Business, Leadership, Finance

Talking about this book? Use #100practicalWaysToImproveCustomerExperience #NetGalley. More hashtag tips!

Description

Customer experience managers/consultants, marketing managers, marketing planners, marketing strategists, brand managers, brand strategists, retail marketers, e-commerce managers

Customer experience managers/consultants, marketing managers, marketing planners, marketing strategists, brand managers, brand strategists, retail marketers, e-commerce managers

Available Editions

EDITION Other Format
ISBN 9780749482671
PRICE £29.99 (GBP)
PAGES 296

Additional Information

Average rating from 2 members

Featured Reviews

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#100PracticalWaysToImproveCustomerExperience #NetGalley #Business #Startups

The book is well documented and contains very interesting study cases from International Corporations. The 100 practical ways are explained clearly with supportive examples and tools to use in real situation. I recommend this book for Startups and Medium/Small companies who are looking for market expansion.

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This is the perfect guide for those who want to truly emulate the adage 'Customer First' . It is full of practical tools, guidance and frameworks to implement to ensure the consumer is at the centre of all aspects of marketing along the customer journey.

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