Social Media Strategy

A Practical Guide to Social Media Marketing and Customer Engagement

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Pub Date 29 Oct 2019 | Archive Date 20 Feb 2021

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Description

Create a long-term customer engagement strategy using effective social media campaigns that enhance ROI across channels, using guidance and examples from National Geographic, Lush, Dreams and more.

Organizations often talk of digital planning but struggle to know which channels to invest in, how to integrate them with content marketing activity, or fail to develop measurable outputs that align with business objectives. This book provides a clear road map for efficient planning, deliverance and financial accountability of social media's contribution to the business.

Social Media Strategy provides a simple, structured way to create integrated customer engagement and social media campaigns that work, delivering practical guidance on key areas, such as:
-Identifying and targeting audience segments
-Methods of two-way community engagement
-Reputation management
-Being present on the right channels
-Driving action through influencers
-Identifying the relevant tools and platforms to audit, track and measure business impact and customer engagement

With example templates, interviews and global case studies including National Geographic, Lush, South West Airlines, Dreams, Mumsnet and more, this professional guide delivers a long-term solution for maximizing social media led business development for any business.

Create a long-term customer engagement strategy using effective social media campaigns that enhance ROI across channels, using guidance and examples from National Geographic, Lush, Dreams and more.
...


Available Editions

EDITION Other Format
ISBN 9780749497071
PRICE $41.99 (USD)
PAGES 272

Available on NetGalley

Send to Kindle (PDF)

Average rating from 19 members


Featured Reviews

Regardless of your personal view of social media, businesses need to utilize this channel when reaching current and potential customers. Even though the options may change, social media are here to stay. In Social Media Strategy, Julie Atherton shares the importance of using social media and how to make plans to use social media and measure results.

The information in the book is clear and understandable. Each step is easy to follow, and will help you get your business started on social media while tracking the effectiveness of your campaigns. From targeting the people you want to communicate with to picking which channel to use, Social Media Strategy covers all aspects, so you can use it regardless of how long you have been using social media.

I found a lot of information that I plan to use to promote my business and to help my clients promote theirs. The information and resources provided will help me be more active with social media, while keeping it from taking all of my free time trying to find what works.

I received a complimentary copy from the publisher through NetGalley. All opinions are my own.

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A well written, clear and useful book, it's very helpful it you want to understand more about social media strategy or are starting to work in the field.
I appreciated the example and the advice.
Highly recommended!
Many thanks to the publisher and Netgalley for this ARC, all opinions are mine.

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Social media is something that's always changing and now it is even more important to know how to use social media properly. This isn't just going live, being engaged, having a presence. This is using the features of social media correctly and effectively. This book gave a great overview into various strategies.

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All businesses today need to be aware of how to use social media as a tool. This book is a great start, it covers so much and is easy to read regardless of your technical ability. It is a brilliant starting point for any size of business and should be read by everyone. A very useful and well needed book for today.

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A blueprint on how to build a fully integrated marketing and social media strategy.
Both new and existing businesses who wants to succeed and attract customers must recognize the fundamental shifts in the way in which potential customers find and become engaged with brands. Customers of all ages and demographics worldwide are increasingly using social media and online channels and stores in more sophisticated ways.
Many businesses find this complex new technology and customer behavior bewildering, but this book provides an excellent guide to using the core strategies of:
• understand your audience at a deep level,
• build a powerful brand and
• execute targeted marketing campaigns with integrated social media.
Building a relevant and consistent brand for your business on the social media platforms that your ideal customer uses, should be a fundamental part of your overall business growth strategy.
This book curates interviews with business leaders who demonstrate how to grow your business by using the power of the data collected by social media platforms.
You now have the power to promote your business to the perfect niche audience for your products and services which has never been possible before – and do so automatically and at affordable rates. It has never been easier to measure the effectiveness of a marketing campaign, change an element in the promotion and split test across multiple platforms in the space of a few hours.
Innovation is moving at an incredible speed. This book is an ideal primer for any business of any size to get started today on social media marketing.

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It is a great help for businesses that want to up their social media presence. I really have no complaints, it's thorough, it's understandable.

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I can't begin to explain how helpful this book is going to be to me in the coming weeks as I start to engage with social media for my new consultancy. This book is like a bible and will be used accordingly by me! I will be using this book to review my business plan (as it is so much more in-depth and helpful than other soures I have consulted).

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Social media is a must for all businesses large and small. If you're a small business, it often seems overwhelming, and a lot of extra work, for questionable results.
This book will hold your hand and give you a clear and simple step by step approach to getting started, and keeping it up. It will also show you how to see results, and run different campaigns to test results - sounds complicated, but this book will make it much easier for you to understand,

Recommended for any small business that is not yet using social media as a promotion tool, or has used social media but haven't got the expected results..

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