The Manager’s Communication Toolkit
Tools and Techniques for Leading Difficult Personalities
by Tina Kuhn
Pub Date 05 Feb 2019
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This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader.
In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles.
This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.
''Tina has written the 'how to' book on not only managing difficult personalities but also building productive relationships. Every manager—from the CEO down to the most junior person—should read this book and keep it close for reference. A must-read.''
--Sid Fuchs, defense industry CEO and author of Get Off the Bench
''Workforces are complex and diverse living organisms that are essential to an organization's success. Anyone—managers, senior staff, and new employees—who wants to understand and improve their interactions with colleagues and the workforce in general needs to first read this book and then adopt it as a reference guide on how to identify the different personalities that comprise their workforce, the types of communications strategies they could tailor to their particular situation, and the tools they could use to achieve successful outcomes. Tina Kuhn shows readers how to develop a vibrant and productive workforce.''
--Leslie Lewis, PhD, consultant and recognized expert on strategic and business planning for the government and industry
''Whether you're a novice supervisor or a seasoned executive, this book is for you. The core of personal and professional success is effective communication. Tina's instruction in using the 9 models of personality types gives realistic context to her book. You can easily translate her examples to your everyday work environment and may find yourself sorting your peers, managers, and employees into one of the 9 personality types. Her practical leadership advice is a terrific annual checklist to remind us of how to be our best manager self.''
--Jill Singer, Vice President—National Security, AT&T
''Once you read The Manager's Communication Toolkit you will never approach a tricky workplace communication scenario without it! This is the best tactical communication reference guide I have ever read.''
--Yolanda Clarke, CEO/Founder of Powder River Industries (PRI)
''Tina's book, based on her personal management success, provides a comprehensive discussion on how to effectively communicate with all the types of personalities you are sure to encounter during your career. Make sure you have plenty of post-it notes handy while you read it, as you'll want to mark many of the pages for reference.''
--Gary Rosen, President, Engineering Solutions, Inc.
''Tina Kuhn's book is in a league of its own! Tina has the unique capacity to explain best practices to communicate effectively in challenging scenarios and does so with great clarity. Her insights and tools provide invaluable advice to overcome even the most difficult encounters.''
--Abigail Wenner, President & CEO of Executive Consulting International LLC