Empathy Works

The Key to Competitive Advantage in the New Era of Work

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Pub Date 03 May 2022 | Archive Date 04 Nov 2022

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The Future of Work has arrived. And it’s powered by empathy.

We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized than before—a transformation accelerated by the COVID-19 crisis. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects.

In Empathy Works, work futurist, international keynote speaker, popular online course instructor and workforce consultant Sophie Wade shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic. Sharing data and insights from brain science, organizational psychology, as well as real situations, stories, and solutions from around the world, Wade guides you through the steps to cultivate empathy throughout both the Customer Journey and the Employee Journey—encompassing culture and leadership, managing distributed workers, fostering effective sales teams, and bridging generations.

You’ll learn how to integrate empathy habits into management practices and daily operations, nurturing customer experiences empowered by human-centric connection and understanding. You will be able to gain sustainable competitive advantage by cultivating a more supportive, meaningful, and positive workplace as you manage, motivate, and enhance team performance and business results.

An invaluable resource for both established and rising executives and managers, Empathy Works provides you with essential insights and knowledge to adapt, thrive, and grow—no matter what the future holds.

The Future of Work has arrived. And it’s powered by empathy.

We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized...

Available Editions

EDITION Paperback
ISBN 9781774581513
PRICE $17.95 (USD)

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Average rating from 3 members

Featured Reviews

In this recent release, A. Sophie Wade explores the increasing importance of empathy in business leadership, at all levels. She traces the origins of this shift to the rapidly changing labour and business markets, through the radical change in work dynamics caused by the COVID-19 pandemic.

This is a helpful book, I think, because it attempts to speak to everyone. It makes a convincing case why empathy is becoming so much more important in the workplace than it ever has been before. The writing was accessible and practical, and I appreciated the summaries and ‘habits’ at the end of each chapter.

Themes: Business, Psychology, Leadership, Empathy, Post-Pandemic Change

Note: a mini-review will be posted on my blog on Saturday, September 3.

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This book really spoke to me because Empathy is something that is so needed in our workplaces and the world. Having the ability to put yourself in someone else's shoes and really be there for them in times when they need it is really impactful and can really make a difference in someones life. The author share ways in which we can use empathy to make real connections with others and how it impacts business. I really enjoyed reading this book. Thanks to the publisher and NetGally for the opportunity to read this book and provide my unbiased opinion.

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Empathy, being able tp put yourself in someone else's shoes and though it seems trivial, now more than ever, at our places of work, with our friends, family and even the strangers we meet...a little kindness and more understanding goes a long way in establishing and maintaining connections.
Through this book, the author delves into the practical ways in which we can use empathy to make and sustain connections even in business.
It is an interesting read and also explores the changes we experienced with covid-19.

Thanks Netgalley for the eARC.

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