Just Listen
Discover the Secret to Getting Through to Absolutely Anyone
by Mark Goulston
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Pub Date Mar 04 2015 | Archive Date Apr 15 2015
AMACOM Books | AMACOM
Description
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back
More than 100,000 copies sold!
Do you ever feel like you're talking to a brick wall?
The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.
Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:
Listen effectively • Make even a total stranger—perhaps a potential client—feel “felt” • Shift an angry or aggressive person into a calmer, more receptive state • Use empathy jolts to quickly bridge communication gaps •Turn negative people into assets using the “Magic Paradox” • Achieve buy-in, the linchpin of all negotiation, persuasion, and sales • And more
Barricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With Just Listen, readers learn how to transform the “impossible” and “unreachable” people in their lives into true allies, loyal customers, and lifelong friends.
Available Editions
| EDITION | Other Format |
| ISBN | 9780814436479 |
| PRICE | $17.95 (USD) |
Featured Reviews
Reviewer 201570
If you want to learn how to reach out to people in your family, work, community, or even total strangers, you will definitely learn a lot of useful lessons from Mark Goulston in his book Just Listen. The title itself makes it simpler by saying exactly what you need to do. However, what this book is all about is on how exactly will you listen.
I find this book very interesting because I did not expect that it will be different than other books about interpersonal relationship. I am assuming that the book has the personality of its author so I would say that Mark is witty, smart, and sometimes a funny person. I found some of his metaphors funny such as that about kissing a lot of frogs to get a prince.
This book is easy to read and worth my time to read. Every human being will benefit from lessons of empathy jolt, reverse play, etc. I also learned more about narcissist and psychopaths, people you need to avoid if you can especially the latter one. This proves that you cannot please every one.
I strongly recommend not just on reading this book but in practicing the lessons here.
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