Who better to guide us through into new territory than someone who has spent a lifetime navigating new pastures and different contexts? As we move into an uncertain time of potentially significant change, we need the wise counsel and the steady hand of someone like Richard. Think of this book as a handy reference book that you can dip into when a new situation arises. Use it and reflect, then use it again. This book is a gift to come back to again and again.

- Bob Fyffe General Secretary, CTBI

Richard is a highly experienced businessman and executive coach. His book captures the essential dependency of an organisation’s success on the strength of its people relationships. I am thoroughly bought in to that way of thinking.

- Fergal Roche, Founding CEO, The Key Support Services Ltd; Managing Director, Nobel Thinking Ltd

This book is based on a treasure of Richard’s experience of working with individuals and teams across the globe. In addition, he makes connections between topics that are normally treated as stand-alone subjects e.g. rapport, delegation, motivation, which adds to the usefulness of his book. It was a pleasure reading this toolkit and working with Richard. Together we achieved a lot.

- Niek de Koning, Director Chemicals & Petrochemicals, Strategic Business Development, Bilfinger SE

The book provides support for a broad spectrum of people at different stages in their working lives – from new graduates, newly promoted line managers to very experienced managing directors. It has very useful exercises that you can either do yourself or use in an HR-led workshop environment. I will buy a copy for myself as well as for each of my four children!

- Sarah Parker, NED, Former Managing Director of Surrey Satellite Technology Limited

This book is very timely as making relationships work will be one of the key issues we will need to focus on while our working structures, securities and beliefs are being challenged. The principles and tips in this practical book will enable young professionals to go through their working lives much more smoothly. As a seasoned professional I acquired many useful insights to apply in my work. This is an excellent toolkit and a great read and not just for someone interested in ‘making relationships work at work’.

- Anke Neale, Head of Human Resources, MAKINO Europe GmbH  

I cannot recommend this book too highly for anyone in – or contemplating being in – a leadership role. There are lots of books in this crowded marketplace trying to give wise counsel. In my view this is by far the most practical and capable of speedy implementation. If you read this book and try out some of the practical tips which it contains, I am confident that you will soon see some real, tangible benefits.  

- Ken Woffenden has held many senior leadership roles during his 40-year career in major legal practices